Turn Website Visitors into Prospects & Prospects into Buyers

There's a ton of science around this subject, but I will distill it down for you very quickly so that it's not confusing. I have the power to help you turn your website visitors into prospects and those prospects into buyers.

Are you ready? Good.

You've built a website or had one built. People are showing up (or not, because you're not promoting it), and when they reach your site they leave quickly and don't purchase. There's a number of reasons why they're leaving and yes they are all because of you. Why? Energetically you don't deserve them. Now what do I mean when I say that and will you be required to get into a sweat lodge to find out? Absolutely not. And here's what I mean.

When you had your site built, energetically you were not clear about what you wanted the site to accomplish for you. Yes, for you. Since you are your business and your business is you the two are synonymous.

How do we shift this? Well first we have to look at the problem, understand it, connect with it, understand it more and then create a solution for it, and implement the solution. Sounds difficult and time consuming. It's neither. Nor does it cost an arm and a leg. At least not for the 1st 50 of you that go to the following link:

SITEReview

When you arrive there you'll read a bit about what this program includes. It's just a couple of days worth of one on one time, but the value is substantial and the rewards for you when you finish the implentation of what we'll be discussing will be quite substantial.

I don't want to bore you with all of the details here, but needless to say there are some out there that provide a free report or assessment of your website which a lot of you receive and never do anything with. Why? Because it's free and you get what you pay for. I have merely discounted this because it's a nice thing to do. In no way will the value of this package be diminished by the pricing of it. You'll receive the higher value as that's the way I do business.

What will be key in all of this is your willingness to follow the guidance given to you and to receive the goodness coming to you, guiding you, without question as all of it will be from a much broader perspective. Yes, this is a spiritual as well as practical package. Why? Because everything that we do is tied to the universe and once you are in alignment with the mission and objectives of your website and what you desire it to help you achieve, there's really no reason for it not to do just that.

SITEReview

You will receive email and phone access to me directly for the period of one month. You will also receive documentation specific to your site, resources that we recommend you use to achieve changes to your site quickly and easily. If there are other things that we do which you'd like to engage us for in the process of this, the cost you pay for SITEReview will be deducted from that other program offering. *The program cost must exceed $1000*

Lastly, the support you will receive is not available on the web anywhere else. You are getting the top of the line and you're also getting spiritual support has helped many get on track quickly and achieve their goals very quickly.

We look forward to serving you and helping you achieve what you desire from your presence on the web.

Michael & The Many

Michael Jackson - "This is It"

Having grown up on the music of the Jackson 5, the Jackson's, then Michael it's been a roller coaster of a musical life and to see the news a couple of months ago and all that's happened, it's sad to see that he's physically gone from us.

In the spiritual sense he's still here with us and speaking to us each time we listen to one of his songs or think of him. So yesterday it was fun to have Maria say to me "Let's go see "This is It" tomorrow". I could not wait to go see this after seeing some of the footage and hearing the reviews. I wanted to see it for myself.

Most concert style films that you see are very documentary-ish and laden with lousy cuts from some editor looking to do his version of things. In looking at this film I think that Michael would have been proud of what they did with it. It was fun to see him dancing, signing, talking to people during the process, coaching the dancers, singers, musicians on how HE wanted his music played, sang, performed. He was very spiritual in his conveyance of desire and what struck me so was that he was humble in his requests.

He also took time to thank the maker as well as each and every one on the crew for their giving to him of their talents.

Recommended? Oh yes, you bet. Will I buy the DVD when it comes out? Yes, it will be added to our collection. The songs were well done, the music well performed, this is truly a nice tribute to a musical mind lost too early. He did not look 50 in this film and he did not look to be ill at all. He looked amazing and fluid as always in his moves. No hesitation whatsoever and every dancer who watched him move did so with great respect and admiration as well as applause.

Do yourself a favor, if you are a fan, go see this movie. If you're not a fan, go see this movie. By the end of it you will be a fan.

For those of us who grew up on Michael's music and dancing this has been tough. I remember where I was when I first saw the Moonwalk on Motown's 25th. I was at a club in Santa Monica down by the Pier standing there sipping margaritas with some friends when I looked up and saw Michael take the stage to sing Billie Jean...and like he was on oil he slid his shoes back and up back and up so rythmically, stopped spun and landed up on his toes, the entire restaurant went nuts. We all yelled, applauded and never realized that this was musical history in the making. The next day there were people all over town talking and trying to imitate the dance. Months later they began to and the rest is history.

There's so much more Michael did for all of us and I am only going to cover those things which I believe to be true here. I want to say thanks Michael for the memories, the music and helping all of us see a better, younger part of ourselves.

Bless all who read this and pass it along.

Much love.

Michael

Is YOUR shipping system broken?

Maybe it is and you don't know it yet. However, if I place an order with your company and it does not do certain things, you will read about it here, and on other places as well. It's my mission in this time to ensure that the processes work and that the customer does not end up paying for a misstep in your mission to provide excellent customer service.

Case in point: ClubMac/MacMall

First off, let it be well known that I LOVE MACMALL. In fact I still wear my bright yellow "CALL THE MALL" TShirt out to coffee which makes my wife cringe everytime she sees it since it's old and from a MacWorld long ago.

But, that being said, I used the Club Mac side of things to place an order for a very small part and it caused a breakdown in their system which showed the age of things, so this needs to be mentioned so that it can be fixed.

Now, to give you an idea of the timeframe here, the last time I used the billing address in question was when I lived in a town called Burlingame, CA. We're talking 2003, so roughly 6 years ago. I've placed orders in the MacMall/ClubMac system since that time using newer addresses, and even during this year 2009 have placed orders using my current billing address in Scottsdale.

The system asked me to confirm my information at the time of ordering, which I did and everything said Scottsdale. I then received an order email which my burlingame address as the Billing address.

So is my problem that the Burlingame address is in there? Yes. Did it slow up my order? Yes, in fact it put it on hold and the system never notified me that it was on hold. In fact, this is where the breakage is.

I ordered on the 26th, and was expecting a part to be delivered today the 27th. This was the shipping I paid for. Instead it should now be delivered on the 28th. They're not reducing the shipping charges, nor offering any kind of credit. That's not right.

When a shipping address and a billing address do not match, there should be something in the system that flags the order, initiates an email to the customer and asks them to call a specific department to get this resolved. This did not happen. Had I done nothing, as I was told, the order would have sat in the system as they don't have this type of an action in place. It's 2009 folks, it's time to update the shipping software or very simply run it on a MAC so that it gets done right.

I hope that MacMall takes care of this problem. When I receive my part, I will be filing a question of charges with my credit card company to bring this to their attention that charging Overnight shipping for a 2 day shipping when you have a problem with your system is NOT good customer service.

Your thoughts in the comments area please.

Michael

Additional IOMEGA incident info

A side note that escaped me when posting this morning and is an important one, so it's best that it is separate. Product registration. When you purchase a product & you take your time to go to the website of the product producer and register it, I believe you have every right to expect when you give them your serial number to look up that they will see all of your information and be able to expedite the shipping process etc.

(By the way, IOMEGA's California Based Shipping Warehouse closes at 1PM EASTERN TIME which is (repeat after me) LUDICROUS since the warehouse is located in California, so automatically anything you place even an expedited RMA onto will be delayed by 24 hours, and no there is no discount afforded you because you had the problem late and were not able to get through their support mechanism in time to order the replacement before 1pm Eastern Time.

The Agent working the phone with me was in shock that they closed at 1pm. He said "WHY?" Heck you're asking me Pal? I'm the customer who has to pay you for a used product to replace my defective product that was sold to me in the first place!

Oh! so back to that registration information we're going along and all of a sudden he asks me for my shipping information. I said "it's the same as my registration information". He then tells me that even though customers register, the information is not placed into a database that can be accessed by the technical support people handling the replacement of a product.

Okay, so is Mickey Mouse running IOMEGA now? NO! Why? Because he has a job at DISNEY! Come on people It's 2009!!! It's NOT 1997 or 1998. It's 2009 and you can buy apps over your iPhone that will do what this company's website will NOT do which is put into usable form customer data so that customers are actually served when they call in vs. inconvenienced.

IOMEGA needs to know that there are better products on the market and they need to be serving the public better. Especially this part of the very vocal public that will spill the beans about their crappy service to everyone on the planet who purchases computer parts, and quickly.

Angry? Not really. Disappointed? OH YEAH. Buying another IOMEGA Product? SURE about the time that horn-boy starts serving icewater in that place known as HEDOUBLE-HOCKEY-STICKS!!

Nuff Said.

Mike

IOMEGA...What the hell happened to your support???

Back in the early days of IOMEGA it was fun to watch the company. In fact it was fun to see the Motley Fools talk about how much the stock was going to gain so that we could all day trade it and make a fortune (I did).

But back to my point, what happened to your support? To say it's downhill is an understatement. Let's go to the video tape shall we! Well no because I am not going to invest any more into this adventure other than to warn others away from these products. I am stuck with one because for now it's the only thing out there in a good looking MacMini form factor that will provide the USB and FIREWIRE ports I require.

1 Terabyte MiniMax drive. Purchased from NewEgg.com less than 4 months ago. About 2 months ago it starts not mounting completely when powering on from Windows to OSX in my MacMini. See the Mini has a split drive which allows me to run OSX in one partition and Windows in a bootcamp partition. That all works flawlessly. So I bought the MiniMax to add some additional USB/Firewire functionality to the computer system. It worked great for about 2 weeks, then started not mounting completely. I did some drive repairs with no problems.

Time passes, I make backups to the drive, kept it fairly full and all of a sudden the drive verify fails the other day and says backup and reformat the drive. So I did that. Restored data to the drive (thank goodness did not delete that stuff), and today the drive sounded like there was a collection of hamsters holding race day inside it. No fan in this unit (whoever designed it that way should leave the planet as this sucker gets HOT). So I call Iomega. Am told on the phone even though the drive is under warranty to do a 1on1chat with an agent and he'll help out and this is my quickest solution.

4 Months of stability for a hard drive (SEAGATE 1TB is pretty SAD. It's gotta be an issue with heat doing in the drive that quickly)

The agent typing was the slowest typer on the planet. My mom can type faster than that and she does not even type. She can write faster than that and she's not doing well in the writing areas. But wait!!! The best part is yet to come. Cost to replace the drive is $40.00. Okay, I guess paying $40.00 for your defective drive unit is ok...not really, but okay and I am going to get a brand-new-unit right? NO SIR. YOU'RE GOING TO GET A REFURBISHED UNIT.

HUH????? What happened to sending out new product to replace defective product? Where's the service? And since when does UPS Charge to create a prepaid shipping bill? Hello?

IOMEGA used to provide top-notch support for its products. I for one after having owned many of them am in the process of throwing out every IOMEGA product that I own and will only keep the MiniMax when it comes in after I have opened it up and installed a fan into it so that it does not fry the eggs off my Mac Mini anymore.

BEWARE when shopping and when dealing with returns that you are being provided NEW Product, not used garbage when a company charges you for anything.

IOMEGA treat EVERY customer like they have twitter because some of us do, and we do know how to use it.

Michael Murdock, CEO
DocMurdock.com
ceo@docmurdock.com