Tiffen...and Customer Support (SADLY LACKING)

You know it's not very often that I take the time to write about a company that has for no good reason been ignoring my requests for support, but once in a while...especially when it's for something that I believe in, I will speak up. Today...after many, many months of not only making phone calls, but posting on facebook and twitter, someone finally decides to respond to my request for info, but...the way they went about it showed me a big "FUCK YOU MR CUSTOMER" and that for me does not impress me. In fact. it pisses me off.

So @tiffentweets it's your turn in the hot seat. When a customer with a reputation and a mouth like mine asks you for support, you don't say: for future reference check our website
My original tweet via twitlonger was perfectly fair in nature being that I have sent multiple requests for information and heard nothing but crickets for you over the past year!!! Yes it's been longer than the 6 months I originally posted:

@Tiffentweets how come it's so hard to get good info from your techsupport people? I just want to buy a steadicam-smoothee for iphone 5S, and all I get from them is "We don't sell them, see a dealer". I ask where a dealer is and I get nothing but the sound of f-ing crickets back. It's enough to literally piss off the pope. I was told about an eval at one point, but never heard back from anyone. Now there don't appear to be any dealers in Huntington Beach, CA. So...how about a valid connection to one so that I can go buy one of these unless you have one I can eval/review and write about. Thanks.

Your people have been LACKING in the area known as Customer Support. The proper response would have been "Did you check our website? We have a search mechanism there which should show you a local dealer". Had they done that, I would have said, "Yes, I did check, however, nothing shows in this area, do you have a suggestion of where I might go". Not the crappy "in the future check our website". If the website worked in the first place, I'd never have tweeted or emailed anyone there.

Now, someone did post information about a dealer and I did get to one, but I am wondering why it took so long to get this information. I had emailed support when I could not find a local dealer with any inventory and never heard a peep back. I asked for a referral to another dealer...NOTHING.

When you want to treat someone with respect, you'll get that, but when you wave a big bird my way, I am going to publicly wave one your way and tell you to take a flying leap in a rolling donut in a crowded parking lot.

Your website search mechanism is OUT OF DATE. Your dealer info is not updated regularly and so to refer someone there for any reason is a disservice.

I was able to get the equipment that I was looking for today from a dealer locally who saved one for me and this was after UPS dropped me off a package. The package was from THE TIFFEN COMPANY!!! Who doesn't sell except through dealers!!! What was in the package? A SteadiCam for a GoPro!! WOW are your DEALERS gonna be pissed when they read this post.

Oh well!!! Tough shit. Next time, don't piss me off and you won't see things like this being published about your company.

Michael Murdock, CEO

Oh what fun...sometimes

Once in a while a good laugh is appropriate. Some will like these, others will not and that's ok too.
For those that do... :-) For those that don't... :-) It all balances out.

Happy THURSDAY!!
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Just good ole' boys!

 

The last sentence says it all…….


 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Coolest fire pit ever!

 

 

 

 

 

 

 

 
 

LIFE IS A GIFT, UNWRAP IT


A man wearing a helmet defending his country should make more money than a man with a helmet defending a football!!!

BALLS!!!

I love when people have balls. No, this is not a porn posting, but damn this one cracks me up.

I spent time the other night listening to some video on a site talking about how honest they were and how their product did exactly what it was supposed to do and you know for a bit it had me interested and I thought, you know this is the most intriguing, honest sounding video for a product/service that I have heard in a long time, and finally they had me hooked and out came the credit card to purchase their product...

And once that initial "full payment for our product is just $49.00" was paid...


OUT CAME THE BULLSHIT!!!

Classic Bait & Switch.


http://live.moneyformula.com is the website. Steer as far away from this as you can. Do NOT purchase this after watching their video and getting roped in because when you do purchase that initial thing and get ready to get your membership access to their site, you'll find out that
you're going to need to pay a whole lot more money than $49.00 to make anything and of course even then, only your own work methods will provide any sorts of results and basically you're out of $49.00.

Now, the BALLS part comes into play when after threatening them with taking them to the FTC, calling in some favors with the IRS, they said they've processed my refund. I contacted my Bank and let them know about this asking them to reverse the payment back because these guys are a bunch of crooks.

Today I get a note back from their "support people" - basically some hack answering the Zendesk emails and not very quickly who says to me:

"We had successfully processed your refund of 49 USD. You will get your money back in 2-3 business days. Once you have money into your account, do not forget to give us good ratings of our support. 
Thanks"

I'm sorry, did I actually read that right? You've processed my request for a refund after I threatened to take you to the cleaners through legal methods and prior to giving me that refund you offered to increase my membership to Premium and give me everything for free for me to keep my yap shut??

Oh no that's just not right on so many levels.

When you are in Internet Marketing, if your product does not deliver what you say in your video, or what you promise in your video, you're breaking the law and you need to know that someone will out your butt so that others don't get screwed.

This is why I suggest to others go watch the video, but don't get caught, swept up into the bullshit upsell after upsell after upsell, I recall at least 3 that offered to create websites for me for $197.00 at least, and then other for $297 and pretty soon I'd have been out close to a grand and "no guarantees of income". Really??? But according to your video, all I need to do is to pay you just $49.00, I'll get my account access and in minutes money will be flowing into my bank account.

Do the words FUCK YOU mean anything? I call bullshit exactly that and this is one prime reason people have a bad taste in their mouths about Internet Marketing and those of us who make an honest living doing it. Losers like this one putting out well shot, well presented videos although the mirrored face shots were a bit tacky, still the audio was engaging, the text engaging so the baiting was well done. It's the switch part that was not right and so everyone should know that this person who says his name is Bruce Walker, a father, his son who is claimed to have leukemia...PLEASE don't put your kids into this type of scam as it's just LOW. So low that you have no idea the karma that you're opening up to come your way and MONEY is NOT EVERYTHING.

Now, for anyone reading my postings...my language can be harsh, direct, revealing. I'd apologize for that but it would defeat the mission that I am on here in this time and space and that is to share without filter that which comes forward. When people are directly deceiving others it's out of integrity and many should know of this so that they can avoid being bilked out of their hard earned money.

I hope the information in here is helpful to those trying to avoid yet another 'get rich quick' scheme because that's exactly what this one is, plain and simple.

Best regards,

Michael Murdock, CEO

Thoughts of the New Year...

Sometimes these things take a little bit to come to fruition and this one is taking a bit longer, but it's coming. Perhaps it will be ready before the end of the month...perhaps not. We'll genuinely see.

But keep the faith, breathe through the days, and know that there is a message coming and it's going to be powerful and powerfilled for those who are meant to receive it, those aligned with love of self, love of others, love of all that is and that can be in this sphere, this time, this now of our choosing.

You're very blessed and you deserve to achieve the dreams of your lifetime. This we know. We're going to be speaking with you very soon.

We love you.

Michael & The Many